Ideas

I will be useful to add the task manager – Process information as an option in the ThingWorx Dashboard for the asset in question. Or have a list of the processes, with their CPU and Memory usage.

Case Point:

Most VIP sites (if not all) run into an issue that pauses or interrupt their process and they don’t have the time to call us right away. Instead, they restart the application or reboot their system, and then call us later or the next day or days. If they call reporting the issue, they won’t let you work in the foreground, and we rely on Bomgar to start transferring logs and related files to find out the possible cause of the issue they are experiencing and monitor processes and cpu usage.

Unless we leave a session pinned for Bomgar, we have no other way to monitor the CPU and Memory usage for processes.

Case 01266436 for example had the sqlserver.exe service taking over 1.0 GB of RAM and that was translated to freezing or system running slow. The Passware Maintenance failed to run the same day in the morning and we believe it kept retrying making use of SQL resources. Once the service was restarted, everything went back to normal.

If we have this option available in ThingWorx, we can monitor all this without having to leave a session pinned from Bomgar.

Thanks,